The McKinsey &Company sixth annual technology survey generated online responses from 927 executives between October 4 and October 14, 2011 in a wide range of industries. Two of the key points of the survey revealed shifts in expected IT spending habits and demands.
A big shift in the IT industry is in spending. Last year 60% of respondents had expected to maintain or decrease their IT budget. Moving into 2012, however, 60% now say they expect to maintain or increase their IT operating expenses.The survey offers some possible reasons for this shift in expenses, citing increased satisfaction of IT performance among both IT and non-IT executives. The survey also suggests that an increase in IT spending could be due to greater demands being placed on IT support.
“Looking ahead, executives expect IT to create new platforms to support innovation and growth, help guide strategy with data and advanced analytics, and stay on top of possible new roles for mobile devices.”
In order to meet these growing demands and to improve IT effectiveness, “both IT and non-IT executives cite improving the talent and capabilities of IT staff.” Improving IT talent as a whole means more than just investing in technical skills and competencies. It also means investing in leadership, management, and team effectiveness. Leadership coaching provides a space for technical leaders, managers, and professionals to develop their communication, emotional intelligence, and interpersonal skills to further motivate and challenge their teams and peers to higher levels of productivity and effectiveness.
If we think holistically about improving talent and capabilities of technical staff, we must take into account more than just technical training. For technical teams to truly deliver they must be able to communicate effectively internally and externally with their customers. Leadership coaching is a real-time development tool that can dramatically improve communication skills.
With so many “smart people” in the room, it can be challenging to motivate and align the egos in the same direction. A technical manager who has developed his emotional intelligence and communication skills will be able to more easily create and operate a cohesive team and receive improved performance and results. The IT Manager skills necessary to be successful go far beyond the technical and often a leadership coach is the best resource to help encourage necessary growth.